4. Delivery and Installation
All orders placed on Youreableshop.co.uk are eligible for free postage and packing if the total order value comes to £40 or over.
If the order value comes to less than £40 you will be charged an additional postage and packing fee of £4.98 (including VAT).
Remember - the more you buy, the more you save! You will only pay £4.98 for delivery of your purchases, no matter how many items you purchase, up to £40. We offer percentage discounts on many of our products, for example, buy 5 and get a 5% discount.
Christmas Delivery
In order to receive your goods by Christmas, we recommend that you order by 12th December. Some items have a longer delivery time, please check item description for specific delivery times.
5. UK Delivery Options
If the products you order from Youreableshop.co.uk are in stock, we aim to deliver them to you within 72 hours.
If this is not possible, our standard quoted delivery time is 7 - 10 working days, unless otherwise stated below or on the site.
Please note that delivery time for all Bristol Maid products is 6 weeks.
In addition, delivery time for all Celebrity chairs, sofas and suites is 8-10 weeks, unless Zip Speed is applicable (stated on individual products).
6. Delivery to the European Union
For your convenience, we accept payment in either Pounds Sterling or Euros and can deliver the majority of our products to the European Union.
Overseas postage and packaging charges vary depending on the product being sent, with the minimum charge being £24.35 and heavier items incurring a fee of £50.
It is advisable to contact us before purchasing any product to be delivered to an overseas address.
7. Returns
There are several circumstances in which Youreableshop.co.uk will happily refund or exchange your purchase. These are:
a) ...if you change your mind.
The unwanted product must be returned in an ‘as new’ condition with all packaging and accessories, within 14 days of purchase.
If you are returning an item because you've simply changed your mind then the cost is entirely your responsibility. We recommend that you make use of a parcel delivery company which will insure you for the value of the goods that you are returning.
b) ...if the product is faulty or is damaged in transit.
We will either refund you or issue you with a credit note to the same value as your purchase as quickly as we can.
c) ...if the product develops a fault while still within its warranty period.
For your convenience, we allow you 28 days in which to return the faulty product to us for either
a replacement or a refund. If it is difficult for you to return the product to us yourself simply contact us and we will collect it from you.
If you receive a faulty mobility scooter, one of our nationwide team of engineers will visit your home and will probably be able to fix your scooter there and then.
Even after the warranty period has expired on your purchase we will endeavour to assist you in fixing the faulty product as quickly as we can.
8. Terms and Conditions of Sale
The following terms and conditions for the sale of goods ('The Conditions') will govern all contracts for sale that we enter into with you, the Customer, to the exclusion of all other terms and conditions. Please read these Conditions carefully.
1. These Conditions do not affect your statutory rights.
2. We will happily treat each order for goods as an offer by you to purchase the goods subject to these Conditions. You are deemed to accept the Conditions when you place an order for goods with us. The email response sent
to you to acknowledge receipt of your order does not constitute acceptance of it. Your offer is accepted and our contract begins with you, our valued customer, when the goods are dispatched.
3. Your order for goods is subject to availability. If we are unable to supply goods to you for any reason we will try to inform you of the situation and refund any monies paid. If your goods are not available for more than 28 days we will endeavour to contact you and offer you a refund. If, however, you have not received your goods after 28 days and we have not contacted you, please contact customer services department.
We will not be responsible for compensating you for any other losses which you may suffer if we do not supply goods. We do not often have problems with our suppliers, but this does happen from time to time.
4. Many of the goods we sell are of a technical nature and unfortunately it is not practical to publish detailed specifications of all the goods and keep specifications 100% up to date.
All drawings, descriptive matter, specifications and advertising on our website are for the sole purpose of giving approximate descriptions of the goods.
5. Goods, other than faulty goods, may be returned within 14 working days of the date of receipt by you of the goods. As you can appreciate, all such goods must be returned in an 'as new' condition complete with packaging and all accessories, with the packaging unopened.
Unfortunately, goods which do not comply with this condition may not be returned. Where goods are returned in accordance with this provision, we will happily reimburse any money already paid by you, excluding any delivery costs incurred by us. We shall reimburse you within 30 days of our receipt of the returned goods.
6. As you can appreciate, we shall not be liable to you for any failure or delay in performance of our contract, if it is due to an event beyond our reasonable control. Including, without limitation; acts of God, war, industrial dispute, fire, flood, tempest and national emergencies and if so delayed we shall be entitled to a reasonable extension of time for performing such obligations.
7. As soon as we have delivered the goods to you, you will be responsible for them. When we deliver the goods we will require you to sign for them. If you are not able to sign for a delivery, we will do our utmost to let you know when we intend to deliver the goods again.
Our responsibility for everything other than damage due to our negligence will end at the time the carrier tried to deliver the goods to you.
8. IMPORTANT NOTICE: Time limit for notification of claims. If goods arrive in a damaged condition you must inform us within within 7 days of either
(1) the date of delivery or
(2) the date when you ought reasonable to have known of the defect (where the defect is not apparent upon a reasonable inspection).
If damaged goods returned are found not to be defective and in full working order, they will be returned to you. An administration fee of 15% of the price of the goods, along with the cost of carriage will be charged to you, to cover the costs we have incurred.
9. The price for the goods will be as stipulated on the website at the time when you place your order. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any new taxes or duties, or if due to an error or omission the price published for the goods on our website is wrong.
We try to ensure that all prices displayed on our website are accurate, but the price of the goods on your order will need to be validated by us prior to processing your order. If there is a problem, we will inform you of the correct price and will give you the opportunity to purchase the goods at the correct price.
10. Payment for the goods must be made by you in accordance with our 'Purchase Procedure'. All orders are positively credit card sanctioned prior to despatch. As you can appreciate, we can accept no responsibility if any details you provide us with are incorrect or if any order is held up as a result of incorrect details.
11. All prices on our website are in Pounds Sterling and exclusive of VAT and any delivery charges.
12. The contract between us shall be deemed to have been made in England and shall be governed by the laws of England and Wales. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. We will however endeavour to acknowledge all complaints within 7 working days. If you have a complaint contact us (see address in 'About Us' section).
13. These terms and conditions are subject to change at any time without prior notice to you. Any such change shall not affect any contract subsisting between us at the time of such change.
9. Web Site Terms and Conditions of Use
1. Website Operator
This website is operated by Bright Futures Group plc and its subsidiaries.
2. Licence
2.1 We grant you, the user, a non-exclusive licence to use this website upon the following terms and conditions.
2.2 We may terminate this licence at any time without notice.
3. Materials in Site
3.1 This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. It is protected by intellectual property laws including, but not limited to, copyright.
3.2 All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.
3.3 You may view, use, download and store the material on this website for personal and research use only.
Commercial use of the material on this website is not permitted. The re-distribution, re-publication, or otherwise making available of the material on this website to third parties without our prior written consent is prohibited.
3.4 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
4. Accuracy of Information
4.1 The information in this website is given in good faith. It is subject to change without notice. We are not responsible for any inaccuracies and make no representation and give no warranty as to its accuracy.
Please see our 'Terms and Conditions of Sale' regarding the basis on which we will provide goods and services to you.
4.2 The information in this website should not be relied on and does not constitute any form of advice or recommendation. By using this website you confirm that you have not relied on any such information. Any arrangements made between you and any third party named or referred to on the website are entirely at your sole risk and responsibility.
4.3 Nothing on this website is intended to be nor should be construed as an offer to enter into a contractual relationship.
5. Linking
5.1 This website contains links to other websites. We accept no responsibility or liability for the content of other websites which are not under our strict control. Any link is not intended to be, nor should be construed as, an endorsement of any kind by us of that other website.
5.2 You may not create a link to this website from another website or document without our prior written consent.
6. Liability
6.1 We do not guarantee that use of this website will be compatible with all hardware and software which may be used by visitors to the site.
6.2 We will be under no liability to you whatsoever whether in contract, tort, (including negligence), breach of statutory duty, restitution or otherwise for any injury, death, damage or direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and like loss) howsoever
caused arising out of or in connection with the use of this website or the use, accessing, downloading or reliance on any information or other materials contained in this website, including, without limitation, as a result of any computer virus or any errors in the content of this website or any communication from us regarding the same.
6.3 These terms and conditions do not exclude our liability (if any) to you for personal injury or death resulting from our negligence, for fraud or for any matter which it would be illegal for us to exclude or to attempt to exclude our liability.
7. Complete Agreement. These terms and conditions (including the 'Privacy Statement') contain all the terms which you have agreed with us in relation to the use of the website.
8. Jurisdiction and acceptance of these terms and conditions
8.1 This website is controlled and operated by us from our offices in England. The formation, existence, construction, performance, validity in all aspects whatsoever of these terms and conditions or of any term of these terms and conditions or any dispute in relation to the materials contained in this website shall be governed by English law and where a dispute arises in Wales, the applicable law will be English law as applied in Wales.
The English and Welsh courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms and conditions or use of the website.
8.2 Your continued use of this website indicates your acceptance of these terms and conditions.
10. Privacy and Security Policy
At Youreableshop.co.uk we have made every effort to ensure your privacy and personal details are protected at all times when you shop with us.
This privacy policy was last updated on 22nd May 2008.
Registration
You do not need to register with Youreableshop.co.uk to purchase items on our site.
However shopping will be easier if you are registered, since you will not need to enter your contact details every time you wish to make a purchase.
If you are registered with Youreableshop.co.uk it makes it easier for us to contact you in the event of a product recall. You will also be able to receive email communications from us, such as newsletters advertising special offers or new products.
If you are not registered on Youreableshop.co.uk you will not be able to receive any email communications from us.
If you wish to un-register from Youreableshop.co.uk please contact us.
Personal Details
For as long as you are registered with Youreableshop.co.uk we will hold some of your personal details on our computer system.
From time to time, Youreableshop.co.uk customer service representatives will have access to some of your personal details in order to process your purchase and/or to maintain your account.
However, our staff will never have access to the whole of your credit/debit card number and you will never be asked to confirm or give out any of your card details by email.
Even if you are registered with us, our system will never record any of your card details in our database other than to process your order.
Order details, in accordance with the Data Protection Act, must be kept for 5 years and then destroyed.
If you un-register from our site we will cease to hold any personal details or any other information we may have collected about you during the time you have been registered with us, except for order details.
Email Privacy
If you have chosen to receive email communications from Youreableshop.co.uk we will email you weekly with information about discounts and other offers via the Youreableshop.co.uk newsletter.
If you choose to forward any of the newsletters you receive onto a friend, your friend will not receive any email communications from Youreableshop.co.uk unless they themselves choose to subscribe.
To ensure your total peace of mind, we never pass email addresses on to any third parties.
However Youreableshop.co.uk does reserve the right to disclose any information you provide to satisfy any law, regulation, court of law or governmental request.
Third Party Communications
You can feel confident of total security when registering your details on Youreableshop.co.uk, since we will never pass your email address or any of your personal details on to any other companies.
Protecting Your Identity
Ordering goods online is considered as safe, if not more so, than ordering goods over the telephone.
It is extremely important that you keep your log-in and other registration details such as your password unknown to anyone but yourself. Always make sure you log out of Youreableshop.co.uk, especially when using a shared computer.
In line with Youreableshop.co.uk security procedures, we will occasionally request proof of identity before we disclose any personal information which we hold about you.
Fraud
In the event of unauthorised use of your credit or debit card, you should immediately notify your card provider in accordance with your account terms and conditions.
Contact Us
If you have any concerns for your privacy and security when using Youreableshop.co.uk please do not hesitate to contact us
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